招聘 customer service engineer (H1-B sponsorship available)

Bodorlaser Inc是一家中资公司，美国总部位于Schaumburg IL,母公司主营业务为高端激光切割机的研发，生产，销售和售后，美国子公司主营业务为激光切割机的销售和售后。公司在全美范围内业务发展迅速，现招聘多名客户服务工程师。

需要理工科本科以上学历，机电一体化，电子，电气，自动化技术，机械等相关专业，能接受频繁出差。有CNC领域工作经验优先, 会中文普通话优先。工作地点可选：PA，NY，GA，NA，IL，WI， IN，MI，MN，IA等州。

提供有市场竞争力的薪资福利，并sponsor H1-B。

如感兴趣请投简历至HR邮箱：grace.jin@bodor.com，格式：Name- Position

如下为位岗位介绍：

Job Title： Customer Service Engineer

Summary:
To support customers with Bodor Lasers. Responsible for offering technical advice to the customers and after-sales service in the field.

Responsibilities:

• Serve as the main point of contact for customers, and provide direct support for laser machines through
phone, email, chat and on-site visit.
• Assist personnel and customers with troubleshooting of the laser machine’s mechanical and electrical
problems, and take appropriate action to resolve customer issues.
• Track technical issues and incoming requests from customers.
• Manage schedule and follow up with customers in territory to ensure customer is optimizing the use of
the lasers.
• Perform mechanical repair on laser machines at customer’s location, and ability to determine if the repair
will require special resources or parts.
• Understand layout drawings and blueprints in the installation of equipment.
• Develop and maintain a (replacement) parts list and ensure the parts are in stock by effectively
communicating with relevant customers, staff, vendors and manufacturers.
• Identify safety issues on the machines.
• Provide customer trainings.
• Write and compose service reports and expense reports.
• Perform failure mode analyses and make upgrade recommendations.
• Assist with the final integration and commissioning of complex automation projects as needed.
• Assist with heavy mechanical moves, such as loading/unloading of equipment onto trucks as needed.
• Regular travel within assigned territories.
• Other duties as assigned.

Basic Qualifications:

• Bachelor's degree in mechatronic, automation engineering, mechanical/electrical engineering or equivalent
with experience on automated CNC machines.
• Recent experience of installing, repairing and diagnosing problems of automated CNC machines.
• Able to use mechanical dial indicators, testers, and gauges.
• Able to use and interpret electrical test equipment, meters, and scopes.
• Able to read and interpret electrical and mechanical drawings.
• Excellent verbal and written communication skills.
• Demonstrated technical writing skills
• Proficiency in Microsoft Word, Excel, and remote communications.
• Proficient at working independently and as part of a team in a fast-paced environment.
• Self-driven and responsible.
• Ability to travel as required (local and domestic).
• Ability to lift 50 lbs.

Preferred Qualifications:

• 2 years’ related experience on automated CNC machines.

Location:
· On the road

Benefits：
We offer a comprehensive training program to all our customer service engineers and a competitive benefits package that includes (waiting period may apply and only full-time employees eligible):
· Paid vacation, personal days and public holidays
· Health, dental, and vision insurances
· Life insurance and disability insurance
· 401(k) match
· Flexible Spending Accounts

联系时请一定说明是在费城华人资讯网看到的，谢谢